Refund Policy
### Refund Policy
**Effective Date: [29/07/2024]**
At Shopflix, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refund Policy outlines the steps you need to follow to request a refund or return an item. Please read this policy carefully to understand your rights and responsibilities.
**1. Eligibility for Refunds**
To be eligible for a refund, the following conditions must be met:
1.1 **Return Window**: Requests for refunds must be made within 30 days of the date of delivery. Beyond this period, we cannot guarantee a refund or exchange.
1.2 **Condition of Items**: Items must be returned in their original, unused, and undamaged condition with all original packaging, labels, and accessories.
1.3 **Proof of Purchase**: A receipt or order number is required to process a refund. Please keep your order confirmation email as proof of purchase.
**2. Non-Refundable Items**
Certain items are non-refundable, including but not limited to:
- Personalized or custom-made products
- Clearance or sale items
- Perishable goods
If an item falls under this category, it will be clearly stated on the product page or during checkout.
**3. How to Request a Refund**
3.1 **Contact Us**: To initiate a refund, please contact our customer service team at:
- **Email**: [info@shopflixofficial.com]
- **Phone**: [0339401233]
Provide your order number, a description of the issue, and any relevant photos of the item.
3.2 **Return Authorization**: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.
3.3 **Return Shipping**: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee that we will receive your returned item.
**4. Processing Refunds**
4.1 **Inspection and Processing**: Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund within 5-7 business days. You will be notified via email once your refund has been issued.
4.2 **Refund Method**: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
**5. Exchanges**
If you prefer to exchange an item rather than receive a refund, please contact us to arrange an exchange. Exchanges are subject to product availability and may require the return of the original item.
**6. Incorrect or Defective Items**
If you receive an incorrect or defective item, please contact us immediately. We will provide instructions for returning the item and arranging for a replacement or refund, including covering any return shipping costs.
**7. Cancellation Policy**
Orders can be canceled within 1 hour of placement. Once an order is in processing or has been shipped, it cannot be canceled. Please contact us as soon as possible if you wish to cancel your order.
**8. Contact Us**
For any questions regarding our Refund Policy or to request a refund, please reach out to us at:
- **Email**: [info@shopflixofficial.com]
- **Phone**: [03394012333]
Thank you for shopping with Shopflix. We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.
— The Shopflix Team
**Effective Date: [29/07/2024]**
At Shopflix, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refund Policy outlines the steps you need to follow to request a refund or return an item. Please read this policy carefully to understand your rights and responsibilities.
**1. Eligibility for Refunds**
To be eligible for a refund, the following conditions must be met:
1.1 **Return Window**: Requests for refunds must be made within 30 days of the date of delivery. Beyond this period, we cannot guarantee a refund or exchange.
1.2 **Condition of Items**: Items must be returned in their original, unused, and undamaged condition with all original packaging, labels, and accessories.
1.3 **Proof of Purchase**: A receipt or order number is required to process a refund. Please keep your order confirmation email as proof of purchase.
**2. Non-Refundable Items**
Certain items are non-refundable, including but not limited to:
- Personalized or custom-made products
- Clearance or sale items
- Perishable goods
If an item falls under this category, it will be clearly stated on the product page or during checkout.
**3. How to Request a Refund**
3.1 **Contact Us**: To initiate a refund, please contact our customer service team at:
- **Email**: [info@shopflixofficial.com]
- **Phone**: [0339401233]
Provide your order number, a description of the issue, and any relevant photos of the item.
3.2 **Return Authorization**: Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.
3.3 **Return Shipping**: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75, as we cannot guarantee that we will receive your returned item.
**4. Processing Refunds**
4.1 **Inspection and Processing**: Once we receive your returned item, it will be inspected. If the item meets our return criteria, we will process your refund within 5-7 business days. You will be notified via email once your refund has been issued.
4.2 **Refund Method**: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
**5. Exchanges**
If you prefer to exchange an item rather than receive a refund, please contact us to arrange an exchange. Exchanges are subject to product availability and may require the return of the original item.
**6. Incorrect or Defective Items**
If you receive an incorrect or defective item, please contact us immediately. We will provide instructions for returning the item and arranging for a replacement or refund, including covering any return shipping costs.
**7. Cancellation Policy**
Orders can be canceled within 1 hour of placement. Once an order is in processing or has been shipped, it cannot be canceled. Please contact us as soon as possible if you wish to cancel your order.
**8. Contact Us**
For any questions regarding our Refund Policy or to request a refund, please reach out to us at:
- **Email**: [info@shopflixofficial.com]
- **Phone**: [03394012333]
Thank you for shopping with Shopflix. We appreciate your business and are dedicated to ensuring your satisfaction with every purchase.
— The Shopflix Team